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Customer Service
Customer Service Email: websales@fleetsafety.com We give the customer support we want from others. If something goes wrong you want a responsive seller and a responsive manufacturer. We know how important it is for a Vendor to correct problems. That's why we only do business with manufacturers who we believe show the same commitment to customer service that we do. In short, our relationship with you only begins when you click BUY, rather than ending there. Why Buy From Us? We have former police officers and firemen working on our staff. Fleet Safety Equipment also provides professional installation to many of our customers. This asset allows us to help you make your decisions when purchasing police car lights and public safety vehicle equipment. Our steadfast knowledge of the emergency vehicle outfitting industry puts us at the top of the class. Think you're getting a bargain price for the same product on another website? You're probably not buying from an authorized dealer or you may not be getting the exact same model or production year. As an authorized dealer and master distributor, we get genuine products straight from the factory, we are the first to receive product alerts, and we can help you deal with warranty issues.
RETURNS/CREDITS
- Original Freight is Non-Refundable, but we will pay for your return shipping (Just send us and email to websales@fleetsafety.com)
- All Returns Require a Return Authorization # (RA)
- Items returned within 60 days of Receipt will be refunded with a 35% Restocking Fee
- Item must be returned unused, in original packaging, and include all hardware and instuctions
- Any items showing wear, damage, modification, or installation (which includes scratches, dings, dents, and cut or stripped wires) will not receive a refund
To return an item please email websales@fleetsafety.com to get an RA# from Fleet Safety Equipment. We will then set you up with a packing slip that will be emailed to you so you do not have to pay for the shipping. Issuing Returns is both very expensive and time consuming for you and us. This is why Fleet Safety Equipment provides excellent Customer Service with websales@fleetsafety.com to answer any questions you may have in a timely manner (usually the same day). We have former and current Police Officers and Firemen working on our staff, as well as provide Installation Service. We work with Emergency Vehicle Lights and Equipment everyday allowig us to provide you with any help you may have about a purchase you are considering at FleetSafety.com (websales@fleetsafety.com) Write the RA# on the outside of the box along with Attn: Returns and send it this address:
Fleet Safety Equipment
5090 Wilfong Rd.
Memphis, TN 38134
Attn: Return
Write the RA# on the outside of the box and send it this address:
Fleet Safety Equipment
5090 Wilfong Rd.
Memphis, TN 38134
Attn: Return
Here is a list of our locations:
5090 Wilfong Rd
Memphis, TN 38134
PH: 800-847-8762
Fax: 901-377-5633
See a map to the Memphis, TN store: Google Map from onTowns
1100 Hemlock St.
N. Little Rock, AR 72114
PH: 866-847-8762
Fax: 501-370-9503
See a map to the Little Rock, AR store Google Map of Fleet Safety - Little Rock, AR
1613 Dowzer Ave.
Pell City, AL 35125
PH: 205-338-7001
Fax: 205-338-7002
See a map to the Pell City, AL store Google Map of Fleet Safety - Pell City, AL
See us with the Alabama Association of Chiefs of Police: AACOP Member
5858 Waltrip Street
Houston , TX 77087
PH: 866-829-8900
Fax: 713-228-8904
See a map to the Houston, TX store Google Map of Fleet Safety - Houston, TX
View us with Sheriff's Association of Texas: txsheriffs.org
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